💰 Refunds & Cancellation Policy – Cosweek

Effective Date: 1st Oct 2025,

At Cosweek, we value your satisfaction and strive to provide a smooth, transparent, and trustworthy shopping experience. Please read our Refunds & Cancellation Policy carefully before placing an order.

🛍️ 1. Order Cancellation

• You can cancel your order within 12 hours of placing it or before it is shipped — whichever comes first.
• To request a cancellation, contact our support team at 📧 info.cosweek@gmail.com with your order ID.
• Once the order has been shipped, cancellations are no longer possible.
• In case of prepaid orders, the refund will be initiated to your original payment method within 5–7 business days after approval.

🔁 2. Returns Policy

• We accept returns only for defective, damaged, or incorrect products received.
• To initiate a return, please contact us within 48 hours of delivery with clear images and your order details.
• The product must be unused, unopened, and in its original packaging.
• Once approved, you will receive return instructions and the product must be shipped back within 7 days.
• Return shipping costs may be covered by Cosweek in case of verified product damage or wrong item delivery.

💸 3. Refunds

• Refunds will be processed only after the returned product is received and inspected by our team.
• Once approved, the refund will be initiated to your original payment method within 5–10 business days.
• Refund timelines may vary depending on your payment provider or bank.
• Shipping charges and promotional discounts are non-refundable unless the issue is on our end (e.g., damaged or incorrect item).

🚫 4. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used beauty, skincare, haircare, or makeup products
• Products purchased during special promotions, discounts, or clearance sales

⚠️ 5. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with supporting photos/videos at 📧 info.cosweek@gmail.com.

We’ll process a replacement or refund as quickly as possible after verification.

📞 6. Contact Us

For cancellations, refunds, or return-related queries, please reach out to:

📧 info.cosweek@gmail.com

🌐 www.cosweek.in